Returns, Refunds & Subscription Policy

We want you to feel confident trying GutSupp. Our 60-day money-back guarantee sits alongside your statutory consumer rights and our returns policy below.

For help with an order, return or subscription, contact hello@gutsupp.com.

1. Our 60-Day Money-Back Guarantee

Try GutSupp with confidence. If you do not feel noticeable improvements within 60 days of receiving your order, email hello@gutsupp.com and we will refund the amount you paid for the GutSupp products covered by your claim.

Our guarantee:

• Applies to purchases made directly from gutsupp.com, including one-time purchases and subscription orders.

• Covers products you have opened and tried.

• Includes discounted purchases, with refunds based on the amount actually paid.

• Must be claimed within 60 days of receiving the order concerned.

To make a claim, email us with your order number or other proof of purchase and let us know that you would like to use the 60-day money-back guarantee.

You do not need to return used or empty sachets. If we need any remaining product returned, we will provide instructions and a prepaid return label.

If your claim covers the whole order, we will also refund any standard delivery charge paid for that order.

The unopened-product conditions elsewhere in this policy do not apply to claims under this guarantee.

A guarantee claim does not automatically cancel an ongoing subscription. If you would also like to cancel future deliveries, let us know in the same email or cancel through your customer account.

2. Change-of-Mind Returns for One-Time Purchases

If you change your mind, you can request a return within 30 days of receiving your one-time purchase.

For this voluntary 30-day returns policy, products must be:

• Unused and unopened, with any product seals intact.

• In their original packaging and suitable for resale.

• Accompanied by an order number or other proof of purchase.

These conditions do not limit your statutory cancellation rights or your rights if goods are faulty, damaged or not as described.

To arrange a return, email hello@gutsupp.com. We will explain how and where to send your items. Please keep proof of postage.

You are responsible for return postage for ordinary change-of-mind returns. We cover return postage where an item is faulty, damaged or incorrect, or where we request a return under our 60-day guarantee.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, is faulty or contains the wrong item, email hello@gutsupp.com as soon as reasonably possible.

Please include your order number and a description of the problem. Photographs can help us resolve the issue, where available.

We will arrange an appropriate remedy, which may include a replacement or refund, in line with your consumer rights. We will cover any necessary return postage.

Your rights for faulty or incorrectly supplied goods are not limited to our 30-day returns period or 60-day guarantee.

4. Products That Cannot Normally Be Returned

Outside our 60-day guarantee and your statutory rights, we do not accept ordinary change-of-mind returns of opened or used supplements.

Where a product is sealed for health protection or hygiene reasons and is unsuitable for return once unsealed, opening that seal may also remove the statutory change-of-mind cancellation right.

This does not affect claims for faulty, damaged or incorrectly supplied goods.

Discounted products retain the same statutory rights as full-price products.

5. Subscription & Recurring Billing Terms

When you choose a subscription, you authorise recurring payments at the price and frequency shown at checkout. Your subscription continues until you cancel it.

Where a plan displays an equivalent monthly price, this does not necessarily mean you are charged monthly. The full amount and billing interval for your selected plan are shown at checkout and in your order confirmation.

Managing or Cancelling Your Subscription

You can manage or cancel your subscription:

• Through your customer account portal; or

• By emailing hello@gutsupp.com.

To prevent your next subscription payment, cancel before that payment is taken. If you cancel by email, we will use the time your cancellation request was sent when assessing whether it was made before the payment.

Cancellation stops future renewals. If a payment has already been taken, contact us promptly so we can check whether the order can still be stopped.

An order is not automatically excluded from a refund simply because it has been processed or dispatched. The 60-day guarantee, applicable cancellation rights and rights relating to faulty or incorrect goods still apply.

6. Your Statutory Cancellation Rights

UK Customers

For eligible online purchases, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive it.

For a subscription contract providing regular deliveries, the initial statutory cancellation period generally runs from receipt of the first delivery.

Tell us clearly that you wish to cancel, for example by emailing hello@gutsupp.com. You then have a further 14 days to send the goods back.

Exceptions may apply, including to goods that deteriorate rapidly and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Not all food or supplements are automatically excluded.

EU Customers

If we deliver your order to an EU country, applicable EU consumer rules generally provide a 14-day withdrawal period for eligible online purchases, subject to relevant exceptions. Any additional mandatory protections in your country remain unaffected.

Our 60-day money-back guarantee is additional to these rights.

7. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different product, contact us to arrange an eligible return and place a new order separately.

This does not affect any right to a replacement where goods are faulty or incorrectly supplied.

8. Refund Processing

Refunds are issued to the original payment method, unless we agree otherwise with you.

For statutory cancellations, we refund without undue delay and within the applicable legal deadline. Where goods must be returned, this is normally within 14 calendar days of receiving them back or receiving evidence that you have sent them back, whichever happens first.

When you cancel the whole order under your statutory rights, we also refund the standard outbound delivery charge. Any additional amount paid for premium delivery is not normally refundable.

For approved guarantee claims where no return is required, we issue the refund within 14 calendar days of approval. Where we request a return, we issue it within 14 calendar days of receiving the goods or evidence of return, whichever happens first.

Your bank or payment provider may take additional time to display the refund. If it has not appeared within 15 business days of our refund confirmation, contact hello@gutsupp.com.

9. Return Address

Please contact us before posting a return so we can help identify your order and provide the correct instructions.

H2NUTRITION LTD t/a GutSupp
c/o FodaFilment
Unit 6–7, Quadrant Park
Welwyn Garden City
Hertfordshire
AL7 1FS
United Kingdom

Nothing in this policy limits or excludes your statutory consumer rights.